This is an extremely important question, and I’ll break it down for you.

• Our server is hosted in a highly secured data center from Digital Ocean, a widely known hosting data center.
• It is then encapsulated with the protection from Cloudflare CDN (Content Delivery Network)
• We further enhance our website with secured encryption from Avast trusted CA (that’s why our website is https://www.mykooking.com).
  Feel free to click on the lock icon beside our website address.
• Though we have quite a number of administrative staffs with us, only a selected few (management and trusted IT personnels) has access to the backend of our website.
• Our server is backed up daily, weekly and monthly for a full year for those just in case situations
• We DO NOT process your payment at all. It is done through trusted and secured payment gateways such as Stripe and Paypal.
  • Even if you chose to keep a record of your credit card details in your account with us, that credit card information is stored with Stripe and NOT with us)
  • we do not have any access to know your credit card information at all

Nonetheless, there are unscrupulous people around, so you will need to take vigilant actions on your end too. Following are actions we recommend to you:

• DO NOT share with others for your login account with us
  • they can always sign up an account with us and we won’t charge them even a dime.
• DO NOT disclose your credit card information to our staffs, and NEVER put in your credit card information in our Contact Us form.
• We will NOT contact you for your credit card information, so if you receive any calls from our “staffs” (*it never is) telling you that we can’t process your order due to credit card issue, do bear in mind that we WILL NOT, and NEVER do so.
• DO NOT disclose your credit card information, nor your login credentials to us via our emails. We NEVER need that from you.
• Do check and ensure that emails that supposed to come from us will ALWAYS be from mykooking.com and NEVER anything else, and that definitely includes those gmails.com or whatever any others.

We take our securities extremely seriously and as we grew, we’ve encountered a few fraudulent activities including phishing and fake identities, so do take extra cautions when you shop online, and that is not only for our website, it includes lots of others too.

So, take care when shopping online and we’ll ensure that you have a great experience shopping with us.

All prices stated are only in US dollars.

As US dollar is a widely accepted international currency for almost all countries, and we do pay our suppliers in US dollars too, we will only accept all payments in US dollar currency

I’m sure it is, but we are not into currency trading and therefore we are not able to provide you a good rate for the currency exchange.

We use only safe, secured and popularly accepted payment gateways like Stripe and Paypal.

All payments will be done through credit cards or if you have, Paypal accounts.

We DO NOT accept cash on delivery or check (cheque) payments.

As for debit card payments, it’ll depend on whether it is provided in your country from Stripe or Paypal.

Our offices are located mainly in USA, Canada and China, and our warehouses are located in USA, Canada, China, Australia, New Zealand, Germany, France, UK, Italy, Japan, Laos, Thailand, Malaysia, Singapore and Indonesia.

Most of your purchases will be from USA and China, and the rest of the warehouses do not have as much variety of products as in those two.

We gauge our sales on a weekly basis and once we detected a higher purchase pattern from a particular country, we’ll ship more of that product to the warehouse in that country so that you can save on the delivery waiting time.

I’m sorry but it’ll not be possible for cash and carry as our administrative offices are mostly a distance apart from our warehouses, and we do not have enough administrative staffs to bring you to our warehouses.

Also, our warehouses do not have the manpower to perform other tasks as they need to check all incoming stocks and pack for all outgoing packages for you.

Our initial design in this manner pays off almost instantaneously as this allows us to open many offices and warehouses in many different locations in a very short period of time.

That is a very good question. The situation with our current lineup of warehouses means that there might be some products located within your country and others still in our main warehouses in USA and China.

When such situation arises, we will usually ship from USA and/or China as a total package, and will not be delivering from your local warehouses. We will avoid shipping separately as this do not give a good experience to you as our valuable customer.

If however, under rare and unforeseen circumstances when we need to ship separately, we will usually communicate with you first before proceeding.

So far till today, those affected customers are pretty okay when it happens and how do we know they are ok? Well, they do repeat their orders again. 🙂 

It’ll take 4 to 18 days for us to ship your products, and so far in our record, the longest is about 22 25 days, but that only happened twice 4 times, and so far it is due to custom, which is something beyond us.

Do note that we will take one working day to process your order, as this allows our payment gateways to detect all fraudulent activities (very sorry about that).

Do rest assured that the one working day for processing is also being used to physically pack your products and standby for shipping.

First thing first, DO NOT use the product nor dispose off the packaging boxes. If the product is only found defective after using (usually electrical products), please do not continue using it to avoid any unnecessary mishap.

Take a photo or video of it and send us via this Contact Us page. Do include your order number and tracking number so that we can expedite the return and/or exchange.

We will reply within 24 hours and make all necessary arrangements with you.

All measures have been taken to avoid returns/exchange from our end long before you placed the order.

Our warehouses staffs do check the products when it arrives in to our warehouses, and when you placed your order with us, we took one working day to process your order and that processing includes checking the product before we ship. It is especially so for electrical products.

We do agree that damages can happen during shipping, so we do take the extra efforts to pack the products so that we can avoid any mishandling during shipping and delivery.

To date, all our extra care and work do pay off and we will continue taking our stringent measures to avoid returns/exchanges.

Log in to your account and change the shipping address before you place your order.

We will not be able to do anything else once the product is shipped, but on the other hand, do you recall that we have a one-working-day processing period?

If you need to change your shipping address within that processing day, we can make the changes for you and you will be receiving your products in your new shipping address.

Once you placed an order, we will take one working day to process your order.

Once we packed and shipped your package, we will issue a tracking number via your email address.

That tracking number comes with a hyperlink which you can click on and see the shipping status for your package.

Do note that the tracking is NOT real-time, that means when it states that it has reached your country, you probably may be able to receive it in a few hours time (no promise, but isn’t it a wonderful surprise if it does!)

All communications with us will be via this Contact Us page, and we have multiple administrative staffs handing all your support and enquiries.

We ship to almost all countries, except Mexico, Portugal, Guatemala, South Africa, North Korea, Iran, Syria, Yemen & Afghanistan due to unreliable postal services.

If you are unsure, feel free to reach us via this Contact Us page.